Privacy Policy

Introduction

This Privacy Policy explains how sharpzenorium AG ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website, use our services, or interact with our educational subscription platform solutions. We are committed to protecting your privacy and ensuring transparent handling of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

As a data controller, sharpzenorium AG is responsible for determining the purposes and means of processing your personal data. Our registered office is located at Graben 56, 9553 Villach, Carinthia, Austria, with registration number FN852369a.

Data We Collect

The data we collect depends on how you interact with our website and services. We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources where applicable. Our data collection practices are designed to provide you with relevant educational platform solutions whilst respecting your privacy rights.

Information You Provide to Us

• Contact information including name, email address, phone number, and organisation details when you contact us or request our services
• Professional information such as job title, educational institution, and specific platform requirements when you engage our consulting services
• Communication preferences and service interests when you complete our contact forms or participate in consultations
• Feedback, questions, and other information you choose to provide when communicating with our support team

Information We Collect Automatically

• Technical information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on our website, and interaction patterns with our content
• Referral information including the source that directed you to our website
• Location data based on your IP address to provide region-appropriate content and comply with local regulations

How We Use Your Information

We use the information we collect to provide, maintain, and improve our educational subscription platform consulting services. Our use of your data is based on legitimate business interests, contractual necessity, legal compliance, and your consent where required. We are committed to using your information responsibly and only for the purposes outlined in this policy.

Service Provision and Communication

• Responding to your inquiries about our educational platform solutions and providing relevant information about our services
• Delivering consulting services, platform implementation support, and ongoing technical assistance
• Communicating with you about project progress, service updates, and important account information
• Providing customer support and addressing technical issues or questions you may have

Website Improvement and Analytics

• Analysing website usage patterns to improve our content, user experience, and service offerings
• Understanding which educational platform topics and solutions are most relevant to our visitors
• Optimising our website performance, security, and functionality across different devices and browsers
• Conducting research to develop new services and enhance our existing educational platform solutions

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including strictly necessary cookies for basic functionality, performance cookies for analytics, and marketing cookies for advertising purposes. For detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our comprehensive Cookie Policy.

We implement Google Consent Mode v2 to respect your privacy choices and ensure compliance with applicable data protection regulations. This technology allows us to adjust our use of Google services based on your consent preferences whilst still providing you with relevant educational platform information.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information only in specific circumstances outlined below, and always in accordance with applicable data protection laws. Any sharing of data is done with appropriate safeguards to protect your privacy and ensure the security of your information.

Service Providers and Business Partners

• Technology service providers who help us operate our website, deliver our services, and maintain our systems
• Analytics providers such as Google Analytics to understand website usage and improve our educational platform offerings
• Communication service providers for email delivery, customer support, and project management
• Professional service providers including legal advisors, auditors, and consultants who assist with our business operations

Legal and Compliance Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, ensure safety, investigate fraud, or comply with legal processes. In such cases, we will limit disclosure to the minimum necessary to meet the legal requirement.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

Retention Periods

• Contact form submissions and inquiry data: Retained for up to 3 years from last contact or until you request deletion
• Service delivery and project data: Retained for the duration of our business relationship plus 7 years for legal and tax compliance
• Website analytics data: Retained according to Google Analytics settings, typically 26 months, and can be deleted upon request
• Marketing and communication preferences: Retained until you unsubscribe or request deletion

At the end of the applicable retention period, we will securely delete or anonymise your personal information. We regularly review our data holdings to ensure compliance with our retention policies and applicable legal requirements.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have several rights regarding your personal information. We are committed to facilitating the exercise of these rights and will respond to your requests in accordance with applicable legal timeframes.

Your Data Protection Rights Include

• Right of Access: You can request information about the personal data we hold about you and receive a copy of that data
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your personal data in specific situations
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format
• Right to Object: You can object to our processing of your personal data for direct marketing or legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We may need to verify your identity before processing your request to ensure the security of your personal data.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices are designed to ensure the ongoing confidentiality, integrity, and availability of your data whilst we process it.

Security Measures

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and updates to our systems and procedures
• Access controls and authentication measures to limit data access to authorised personnel only
• Employee training on data protection and security best practices
• Incident response procedures to address any potential security breaches promptly

Whilst we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable security measures.

International Data Transfers

As sharpzenorium AG is based in Austria within the European Union, your personal data is primarily processed within the EU/EEA region where it benefits from GDPR protections. However, some of our service providers may be located outside the EU/EEA, particularly technology and analytics providers.

When we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission, Standard Contractual Clauses, or other legally recognised transfer mechanisms. These measures ensure that your personal data continues to receive an adequate level of protection regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding the processing of your personal data, please reach out to us using the following contact information. We are committed to addressing your privacy concerns promptly and thoroughly.

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.